My son plays minecraft on the PS4 ( family member)
his Minecraft ID and account got hacked, and Microsoft cancelled the account, so he is no longer able to use the account
Unfortunately, the PlayStation version of Minecraft was not logged out of before this happened, so my son is unable to provide the required old credentials to log out of Minecraft on the PlayStation,
- playstation can't help as its a Microsoft /minecraft issue
- deleted Minecraft and re installed
- can't find reference to This issue anywhere on the internet. ( I can find instructions to log out of playstion Minecraft , but as you need ID , it doesn't work)
That's a tricky one. While not had a hacked account experience have had the Xbox/PS4 versions issue and the Microsoft account change kind of thing (or changing settings even).
Were they on a multiplayer server or just playing locally or a private game with friends? Just trying to narrow down why it would be. Other than that anything to do with a modded console. Which I'd assume wouldn't be the case. Anything is possible on servers even if more bad on older consoles with older popular games and low player counts.
I'd say ask Microsoft/Mojang support on that one not much we can do other than make suggestions as the MCForums is more a community thing for fans and is not the official forums for Mojang support or anything related to Mojang/Microsoft at all it's a major fan forum of sorts.
Yeah accounts for logging in and out can be a pain and especially for DLC purchases as well it can be a pain too. It's less an issue with Legacy Console and more an issue with Bedrock versions of Minecraft, one of the reasons I prefer Legacy Console (can't say for Java as prefer modding it and LC/Bedrock don't have mods just core/vanilla game and in Bedrock the marketplace DLC fan projects or 4J/Mojang content releases).
Support services are the way to go or using a different account and seeing if that works/creating a new one as a temporary or secondary one just encase maybe. If have a different email or create a new one to be on the safe side.
I'd say maybe check for the console as well (ONLY IF NEED TO AND NOT TRYING TO SCARE AT ALL), maybe try if feel the need to reinstall the game (don't want to say reformat the console unless it has gone as far and if that's the case then get an external hard drive so less redownloading games or reinstall disk games). I'm just narrowing down options out loud that's all.
But if it is just a hacked account/account banning then I'd say just focus on that and nothing else console wise and only the account issue. But reinstalling the game could help then just trying to relogin.
Good luck getting getting support to help you IF THEY DO/IF THEY CAN.
thank you ! yes account got hacked, Microsoft closed and blocked the account for us.
When we open Minecraft on the PS4 it still logs in to the old account automatically (weird). but because the logout procedure requires you to enter credentials, that where changed by the hacker , it impossible to log out.
I will try mojang again , but found it impossible to get a chat window ( had back and forth with playstation and Microsoft account support to no avail)
My son plays minecraft on the PS4 ( family member)
his Minecraft ID and account got hacked, and Microsoft cancelled the account, so he is no longer able to use the account
Unfortunately, the PlayStation version of Minecraft was not logged out of before this happened, so my son is unable to provide the required old credentials to log out of Minecraft on the PlayStation,
- playstation can't help as its a Microsoft /minecraft issue
- deleted Minecraft and re installed
- can't find reference to This issue anywhere on the internet. ( I can find instructions to log out of playstion Minecraft , but as you need ID , it doesn't work)
Help!
That's a tricky one. While not had a hacked account experience have had the Xbox/PS4 versions issue and the Microsoft account change kind of thing (or changing settings even).
Were they on a multiplayer server or just playing locally or a private game with friends? Just trying to narrow down why it would be. Other than that anything to do with a modded console. Which I'd assume wouldn't be the case. Anything is possible on servers even if more bad on older consoles with older popular games and low player counts.
I'd say ask Microsoft/Mojang support on that one not much we can do other than make suggestions as the MCForums is more a community thing for fans and is not the official forums for Mojang support or anything related to Mojang/Microsoft at all it's a major fan forum of sorts.
Yeah accounts for logging in and out can be a pain and especially for DLC purchases as well it can be a pain too. It's less an issue with Legacy Console and more an issue with Bedrock versions of Minecraft, one of the reasons I prefer Legacy Console (can't say for Java as prefer modding it and LC/Bedrock don't have mods just core/vanilla game and in Bedrock the marketplace DLC fan projects or 4J/Mojang content releases).
Support services are the way to go or using a different account and seeing if that works/creating a new one as a temporary or secondary one just encase maybe. If have a different email or create a new one to be on the safe side.
I'd say maybe check for the console as well (ONLY IF NEED TO AND NOT TRYING TO SCARE AT ALL), maybe try if feel the need to reinstall the game (don't want to say reformat the console unless it has gone as far and if that's the case then get an external hard drive so less redownloading games or reinstall disk games). I'm just narrowing down options out loud that's all.
But if it is just a hacked account/account banning then I'd say just focus on that and nothing else console wise and only the account issue. But reinstalling the game could help then just trying to relogin.
Good luck getting getting support to help you IF THEY DO/IF THEY CAN.
Good luck and sorry can't be of more help.
Other users may have better/more things to say.
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thank you ! yes account got hacked, Microsoft closed and blocked the account for us.
When we open Minecraft on the PS4 it still logs in to the old account automatically (weird). but because the logout procedure requires you to enter credentials, that where changed by the hacker , it impossible to log out.
I will try mojang again , but found it impossible to get a chat window ( had back and forth with playstation and Microsoft account support to no avail)